The Communications Center is staffed twenty-four hours a day, 365 days per year with highly dedicated, trained professionals known as Telecommunication Officers. The Communications Center is staffed with 13 Telecommunication Officers, 1 Communications Sergeant, and 1 Communications Captain. These professionals are the vital link between the citizens, emergent and non-emergent agencies and services within Waupaca County. The Telecommunication Officers continually monitor and respond to over 12 radio channels as well as 911 landlines, 911 cell lines, and administration non-emergent calls.
The critical information the Telecommunication Officers receive must be assessed and then disseminated to appropriate emergent or non-emergent responders. The data is vital for the responders as they evaluate the risks and determine the proper response method for each incident. A Telecommunication Officer handles numerous telephone calls for service each day; and answer more than 99% of all phone calls, including 911 and instances of receiving multiple calls simultaneously, in less than 4 seconds. The State of Wisconsin recommended average answering time is 10 seconds.
The agencies and groups the Waupaca County Communications Center serve include:
