The Communications Center is staffed twenty-four hours a day, 365 days per year with highly dedicated, trained professionals known as Telecommunication Officers. The Communications Center is staffed with 13 Telecommunication Officers, 2 Communications Sergeants, and 1 Communications Captain.  These professionals are the vital link between the citizens, emergent and non-emergent agencies and services within Waupaca County. The Telecommunication Officers continually monitor and respond to over 12 radio channels and 911 landlines, 911 cell lines, and administration non-emergent calls.

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Information On Calling 911


The agencies and groups the Waupaca County Communications Center serve include:

Waupaca County Sheriff's Office
Waupaca County Jail
Waupaca Police Department
Weyauwega Police Department
Manawa Police Department
Marion Police Department
Clintonville Police Department
New London Police Department
Fremont Police Department
Iola Police Department
5 ambulance services
14 fire departments
7 Emergency medical responder groups
County Highway Department
Department of Natural Resources
State Patrol
Utilities

The critical information the Telecommunication Officers receive must be assessed and then disseminated to appropriate emergent or non-emergent responders. The data is vital for the responders as they evaluate the risks and determine the proper response method for each incident.

A Telecommunication Officer handles numerous telephone calls for service each day. Our Telecommunication Officers continued to answer more than 99% of all phone calls, including 911 and instances of receiving multiple calls simultaneously, in less than 4 seconds. The State of Wisconsin recommended average answering time is 10 seconds.



Dispatch


Emergency Telephone Numbers

Emergency - 911

Poison Control
(800) 815-8855

Sheriff Department
(715) 258-4466

Non-Emergency Telephone Numbers

Clintonville Police
(715) 823-3117

Fremont Police
(920) 446-2299

Iola Police
(715) 445-4353

Manawa Police
(920) 596-3390

Marion Police
(715) 754-5060

New London Police
(920) 982-8505

Waupaca Police
(715) 258-4400

Weyauwega Police
(920) 867-4141

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